Meet the Tom’s Auto Center Staff
Photo taken November 20th, 2025
Cary — Client Care Specialist
Cary has been a cornerstone of Tom’s Auto Center since 1987, making him one of the most experienced and recognizable faces in our shop. He began his career as an ASE Master Certified Auto Technician, where he spent more than a decade mastering diagnostics and repair. In 2000, he transitioned into his current role as a Client Care Specialist at our Paulson Road location, bringing his technical expertise directly to customer service.
With nearly four decades of dedication, Cary has become a true staple in the McFarland community. Customers regularly stop in just to say hello, even when they don’t have an appointment, because they know they’ll be greeted with genuine conversation, a familiar face, and the kind of trust that only years of connection can build. His deep roots, steady leadership, and friendly presence make him someone both our team and our customers rely on.
Dream Car: A blue 1966 Chevy Corvette with a 427 big block engine
Larry — Client Care Specialist
Larry has been a Client Care Specialist at Tom’s Auto Center since May 2022. Known for his upbeat personality and easy rapport with customers, he brings a friendly, approachable presence to the front desk every day. Larry has a natural ability to connect with people, making customers feel welcome, informed, and supported from the moment they walk in.
When it comes to dream cars, Larry has trouble choosing just one, his tastes span across decades and styles.
Dream Cars:
- 1970s Nomad Wagon
- 1972 Caprice Convertible
- 2008 Subaru Legacy Spec B (Quartz Silver)
- 2022 Lamborghini Urus
Trenton — Client Care Specialist
Trenton brings a fresh perspective and natural talent to his role as a Client Care Specialist at Tom’s Auto Center. He has a strong ability to adapt quickly, take on new responsibilities, and learn the rhythms of the shop with ease. His calm, capable presence has made him a valuable addition to the front office team.
We're excited to have Trenton on our team as he continues to grow, learn, and expand his automotive knowledge.
Dream Car: 300 ZX
Cody — General Manager
Cody stepped into the role of General Manager at Tom’s Auto Center after four successful years as a Client Care Specialist. Since joining the team in October 2021, he has demonstrated a deep understanding of the day-to-day operations of an auto repair shop, along with a natural ability to support customers and streamline workflow.
Cody brings a strong foundation in customer service and daily shop operations to his role as General Manager. His leadership, operational insight, and commitment to a great customer experience make him a key part of the team.
Dream Cars:
- Realistic: Porsche 911 Turbo (993 or 997)
- If dreaming big: 1988 Lancia Delta 2 with a turbocharged 4-cylinder or the iconic R5
Joe — Quality Control Specialist
Joe oversees quality control, mentors new technicians, and helps solve difficult diagnostic challenges. He is a Master Certified Auto Technician specializing in diagnostics and electrical systems. He began working with Tom’s Auto Center in high school through a youth apprenticeship and joined full-time in May 2007.
Dream Ride: An El Camino, though he’d really prefer an RMK snowmobile.
Ben — Master Certified Technology Specialist & L3 Advanced Hybrid Certified Technician
Ben has been part of the Tom’s Auto Center family since May 2018 and continues to grow his expertise year after year. In addition to being a Master Certified Technology Specialist, Ben is now proudly L3 Advanced Hybrid Certified, a highly advanced credential focused on hybrid and electric vehicle repair.
Whether he is diagnosing a hybrid charging issue, troubleshooting an EV drivability concern, or performing high-voltage system repairs, Ben approaches these complex systems with confidence and accuracy. His expertise ensures our shop remains at the forefront of modern automotive technology.
Dream Car: 1998 Subaru 22B in World Rally Blue, a legendary street-legal rally car, with a soft spot for the 2001 Impreza as well.
Shannon — Master Certified Technology Specialist
Shannon has been part of Tom’s Auto Center since December 2017 and brings 25 years of automotive experience to our team. Known for his efficiency, focus, and strong work ethic, he consistently delivers high-quality repairs while keeping vehicles moving through the shop with precision and care.
A veteran specialist, Shannon is extremely talented and brings a diverse skill set that spans a wide range of makes and models. His depth of knowledge and steady professionalism make him a trusted resource in the shop.
Dream Car: A 1965 or 1966 Chevy Chevelle in silver
Taylor — Technology Specialist
Taylor joined Tom’s Auto Center in June 2023 and has quickly become a dependable and detail-oriented member of the team. He approaches every repair with care and precision, demonstrating a strong dedication to producing quality work and ensuring every vehicle leaves the shop performing at its best.
Dream Car: 2020 Mercedes G-Wagon
Isaac — Mechanical Specialist & ASE Certified Technician
Isaac joined Tom’s Auto Center in July 2024 and has quickly become a valued part of the team. As an ASE Certified Technician, he brings both technical skill and a strong foundation of industry knowledge to his role. Isaac shows up each day with a consistently positive attitude, approaching his work with enthusiasm, professionalism, and a genuine commitment to doing things the right way. His steady mindset and willingness to learn make him a strong fit for our growing team.
Dream Car: Mazda RX-7
Brayden — Service Specialist & ASE Certified Technician
Brayden began his journey with Tom’s Auto Center as a youth apprentice in December 2022 and has since grown into a full-time Service Specialist. As an ASE Certified Technician, he brings a strong technical foundation and a growing skill set to the shop. Brayden approaches each job with focus, curiosity, and a commitment to learning, making steady progress in both his confidence and expertise.
Dream Car: Honda Civic EG Hatch
Jason — ASE World Class Technician
Jason joins Tom’s Auto Center with 29 years of industry experience and holds the prestigious ASE World Class Technician credential. He values reliability, efficiency, and vehicles designed for ease of maintenance.
Dream Cars: He's not a big car enthusiast, but as an automotive technician, he appreciates reliability and ease of maintenance. So, his dream car pick would be a dependable Chevrolet Silverado, Tahoe, or Suburban.
Benjamin — Apprentice Technician
Benjamin joined Tom’s Auto Center in June 2024 and is currently in his second year of the Automotive Technology Program at Madison College. He has already passed his ASE G1 exam, demonstrating strong foundational knowledge and a solid start to his automotive career. Benjamin brings enthusiasm, focus, and a willingness to learn to every task, making him a promising up-and-coming technician on our team.
Dream Car: Shelby Mustang GT
Tom — President & Master Certified Auto Technician
Tom has been part of Tom’s Auto Center since May 2001 and became the owner in 2023. As a Master Certified Auto Technician with a background in diagnostics and drivability, he brings practical experience, steady leadership, and a grounded approach to the daily operations of the shop.
Tom believes deeply in the honesty and integrity of the automotive profession. He works diligently each day to set clear expectations, build trust, and support a shop environment that reflects what a modern repair facility should look like, transparent, knowledgeable, community-centered, and focused on doing the right thing for customers and staff alike.
Dream Car: 1957 Hudson Hollywood with a 327 engine
Jen — Office Manager
Jennifer serves as the Chief Financial Officer at Tom’s Auto Center, where she focuses on creating structure, clarity, and consistency across the shop’s financial and administrative systems. She develops Standard Operating Procedures, supports team communication, and works to ensure that day-to-day operations run smoothly and efficiently.
Before joining the automotive industry, Jennifer spent many years in Wisconsin’s public school system as a special education teacher and educational assistant. That experience shaped her strengths in empathy, patience, organization, and clear communication, all qualities she brings into her work today.
Dream Car: 1959 El Camino
Mcfarland Lions Club visits our shop - Spring 2025