McFarland Auto Repair

Lisa, we're delighted to hear that you had a positive experience at Tom's. It's great to know that our commitment to delivering quality service without unnecessary upsells resonated with you. Thank you for recommending us, and we look forward to serving you again in the future!

Thank you Ellen for the kind words! We are glad to be your trusted choice for automobile services.

Thank you so much for taking the time to leave such a positive review, Aaron! At Tom's Auto Center, we are dedicated to providing friendly and expert services to all our customers. We are thrilled to hear that you have had a great experience with us, and we appreciate your loyalty. We look forward to continuing to provide you with the best service for all your vehicle needs.

Thank you for your fantastic review, Chad! It's wonderful to hear that you've been trusting us with your Nissan Rogue for four years. We're pleased to offer detailed reports and only recommend necessary services. Cary and the rest of the team are here to ensure you understand and feel comfortable with all repairs. We're ecstatic that the final cost of your recent repairs was less than estimated - who doesn't love a pleasant surprise? We look forward to providing you with top-notch service for years to come.

Richard, thank you so much for your kind review! We are thrilled to hear that you had an excellent experience at Tom's Auto Center in McFarland. Our team strives to provide top-notch service every time, and we are glad to hear that we met your expectations. We appreciate your support and look forward to serving you again in the future. Take care!

Thank you for the 5-star review, Matthew! We're delighted to hear that you found our service thorough and expedient.

Thank you, Jeff and Sue, for your kind words! We strive to provide excellent service every time, and we're glad you had a positive experience with us. We'll be sure to pass along your compliments to Larry. Take care!

Thank you, Mark and Stephanie, for the glowing review!

Thank you Craig for your loyal support and perfect 5-star review! Your words mean the world to us. We're delighted to have gained your trust over the years and we'll always strive to provide the same excellent service you've come to expect. Here's to many more decades of taking care of your car!

Hi Andrew, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience didn’t meet your expectations. You had scheduled an appointment for several concerns, a Check Engine Light, an HVAC mode-door issue, and a brake health check. Each of these items requires dedicated diagnostic time from one of our specialists so we can accurately identify the root cause and provide a reliable, guaranteed fix. Our diagnostic pricing reflects the time, expertise, and equipment involved in doing that accurately. When you arrived and we explained the diagnostic charges, you chose not to move forward and requested that we cancel the appointment. Because of this, your vehicle was never brought into the shop and no assessment or work was performed. That said, we fully acknowledge that we could have done a better job communicating these charges and the value behind them before your visit. Transparency at drop-off is important, but so is transparency at scheduling. We see this as an opportunity to improve our communication so expectations are clear from the start. We strive to provide technically accurate solutions and an efficient, trustworthy experience for every customer, and we apologize for falling short in this instance. If you would ever like to discuss further or give us another opportunity to serve you, we would be glad to help. Tom’s Auto Center (608) 838-3900