On 1/13/14, my car died in Monona. I had it towed to Toms. I told them how the car died and that I thought it might be a problem with the fuel. I was told some wiring had gone bad, and as the part was no longer made, they would have to solder in some new wiring. I was charged one hour diagnostic fee, and paid for the repair and labor. They also indicated that they had found that 2 of my ignition coils were cracked and needed replacing. The estimate ($300) to replace the ignition coils was high, but I resolved to have the work done the following week. The car worked fine for the week, but as I was trying to drive it to Toms, it died - exactly as it had previously. After it sat for a few hours, it started and I drove it to Toms (I should have drove it somewhere else). After explaining the problem to them, they checked and said the fuel pressure was low. They charged me a one hour diagnostic labor fee to diagnose the problem they had supposedly diagnosed a week before. They replaced the fuel filter. The fuel pressure was still low. They quoted me $700 to replace the fuel pump. I picked up my car and took it to an honest shop. My biggest problem: Don't charge me twice to diagnose a problem. Next on the list: The shop that did replace the fuel pump (for half what you would have charged), tested the ignition coils and said they are great (in fact they had replaced 2 of them previously). So I don't know what that was about, but it seems like you were trying to get me to replace parts that were working, and not "cracked". Also, they checked on your fuel filter, and although you DID replace it (I wouldn't have been surprised if you didn't at this point), you used the old gaskets - which were leaking fuel everywhere. Maybe that saved me $30 in shop fees. Never again. I'd say if you can afford $300 for 2 cookies, this is a pretty great place to go. Otherwise, Tom's doesn't need your business.