5

Tom & his staff has always been there for us, answering our questions, obtaining "what if " price quotes, providing the service we asked for, while providing a loaner car

5

I had my car in to Tom's again for work again recently, and as usual I couldn't be happier with the service. Good customer service and good auto service.

5

I've been having my cars serviced at Tom's for over 10 years; it was due to their great care that my Olds Intrigue lasted almost 200K miles. Now it's my 2011 Chevy Impala that they keep it running problem-free with great service. They never advise or make any unnecessary repairs. They have competitive if not the lowest rates in the area. Always have had a loaner car when when needed. Not to mention great cookies waiting in the car when I leave! Honest, reliable service - a company with integrity and mechanics and service advisors you can trust!

5

We've been taking our vehicles to Tom's Auto Center for years, great place and great people to work with. Experts in the industry, and highly recommended. Truly the "good guys".

4

We've been talking or cars here for years. Not necessarily the cheapest, but competitive. Always friendly and they provide a full vehicle evaluation with each oil change. This helps me figure out what I can repair and what I have them repair. Plus they give you cookies.

5

I needed new tires for my car. Tom was super responsive and provided me with a very competitive quote. I was able to get in quickly. They did a great job and changed my oil on the spot. Excellent people to work with. Way better than dealing with a brand name tire company. I have no reason to seek another place for tires and oil.

5

I have taken my car to Tom's for 7 years and have always been pleased with their thorough communication regarding my car. I know they will only do what's necessary to get my car back to its reliable self again. When I got my new car and was having the dealership handle repairs, I was let down repeatedly so finally had the car towed to Tom's. They quickly figured out the problem and the bill was quite affordable. From now on, I will always trust my car to the competent guys at Tom's.

5

I have taken my car to Tom's for 7 years and have always been pleased with their thorough communication regarding my car. I know they will only do what's necessary to get my car back to its reliable self again. When I got my new car and was having the dealership handle repairs, I was let down repeatedly so finally had the car towed to Tom's. They quickly figured out the problem and the bill was quite affordable. From now on, I will always trust my car to the competent guys at Tom's.

1

On 1/13/14, my car died in Monona. I had it towed to Toms. I told them how the car died and that I thought it might be a problem with the fuel. I was told some wiring had gone bad, and as the part was no longer made, they would have to solder in some new wiring. I was charged one hour diagnostic fee, and paid for the repair and labor. They also indicated that they had found that 2 of my ignition coils were cracked and needed replacing. The estimate ($300) to replace the ignition coils was high, but I resolved to have the work done the following week. The car worked fine for the week, but as I was trying to drive it to Toms, it died - exactly as it had previously. After it sat for a few hours, it started and I drove it to Toms (I should have drove it somewhere else). After explaining the problem to them, they checked and said the fuel pressure was low. They charged me a one hour diagnostic labor fee to diagnose the problem they had supposedly diagnosed a week before. They replaced the fuel filter. The fuel pressure was still low. They quoted me $700 to replace the fuel pump. I picked up my car and took it to an honest shop. My biggest problem: Don't charge me twice to diagnose a problem. Next on the list: The shop that did replace the fuel pump (for half what you would have charged), tested the ignition coils and said they are great (in fact they had replaced 2 of them previously). So I don't know what that was about, but it seems like you were trying to get me to replace parts that were working, and not "cracked". Also, they checked on your fuel filter, and although you DID replace it (I wouldn't have been surprised if you didn't at this point), you used the old gaskets - which were leaking fuel everywhere. Maybe that saved me $30 in shop fees. Never again. I'd say if you can afford $300 for 2 cookies, this is a pretty great place to go. Otherwise, Tom's doesn't need your business.

5

Thanks for the review Scott. By giving feedback we can better serve our customers in the future. We take pride in our work and we will continue to strive for perfection. We feel we let you down by not properly explaining the related charges for your recent repair work. Shop supply charges are charged for each job that leaves the shop and they cover the many items that are used in the process of auto repair. The supplies are many & a true expense. All supplies bought are entered into our computer system and are charged out at a rate of 5-7% depending on what type of job is being performed. The supplies vary from sanding discs, chemicals, cleaners, lubes, towels, floor cleaners and safety tools & equipment related to proper disposal of fluids & hazardous waste. We believe without these items we would not be performing the type of quality job our many customers have grown to expect from us. We will continue to try to keep expenses down for our customers in the future and we will work to better convey all of our charges in the future - not just the bottom line. Thanks again, Tom Schoenmann