McFarland Auto Repair

Thank you, Mark and Stephanie, for the glowing review!

Thank you Craig for your loyal support and perfect 5-star review! Your words mean the world to us. We're delighted to have gained your trust over the years and we'll always strive to provide the same excellent service you've come to expect. Here's to many more decades of taking care of your car!

Hi Andrew, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience didn’t meet your expectations. You had scheduled an appointment for several concerns, a Check Engine Light, an HVAC mode-door issue, and a brake health check. Each of these items requires dedicated diagnostic time from one of our specialists so we can accurately identify the root cause and provide a reliable, guaranteed fix. Our diagnostic pricing reflects the time, expertise, and equipment involved in doing that accurately. When you arrived and we explained the diagnostic charges, you chose not to move forward and requested that we cancel the appointment. Because of this, your vehicle was never brought into the shop and no assessment or work was performed. That said, we fully acknowledge that we could have done a better job communicating these charges and the value behind them before your visit. Transparency at drop-off is important, but so is transparency at scheduling. We see this as an opportunity to improve our communication so expectations are clear from the start. We strive to provide technically accurate solutions and an efficient, trustworthy experience for every customer, and we apologize for falling short in this instance. If you would ever like to discuss further or give us another opportunity to serve you, we would be glad to help. Tom’s Auto Center (608) 838-3900

Thank you, Angela, for your 5-star review! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!

Thank you for the review, Julie! We are thrilled to hear that you had a great experience at our shop. We strive to provide top-notch service and make our customers feel valued. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

We are always here to help, Aileen! It's great to hear that our team provided you with honest advice about the car. Your satisfaction and safety are our top priorities. If you have any questions or need further assistance, please don't hesitate to reach out.

Rhonda, thank you for your fantastic feedback! We appreciate your continued support and are thrilled to hear about your positive experience with Trenton and our team. We pride ourselves on providing exceptional service and getting you back on the road as quickly as possible after a collision. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you Kris & Joel for giving us a five-star rating. We are thrilled to hear that you found our service to be the most professional you have encountered so far. At our company, we prioritize providing top-notch service to our customers. We appreciate your kind words and look forward to serving you again in the future.

Thank you Jim and Diane for trusting us with your car! We're thrilled to have been your go-to for car care for over three decades. It's our pleasure to provide knowledgeable and friendly service to ensure your vehicle is in top-notch condition. We appreciate your loyalty and look forward to serving you for the next 35 years!

Thank you for your kind words, Mark and Stephanie! We appreciate your feedback. It's our pleasure to assist you and ensure that you fully understand the requirements. We're here for you whenever you need us.