Best experience I’ve ever had with a mechanic shop. My car’s engine overheated so I had it towed in for a diagnostic on whether or not it was totaled. They were able to get me in same day and had the diagnosis the next, with a full breakdown (report + verbal explanation) on what was damaged. Unfortunately the car was totaled, but they made this experience a lot less painful with their service. I worked with Larry who was empathetic, kind and thorough. The team truly goes the extra mile—they were even able to find me a buyer for my totaled car that payed more than anyone I found online! Absolutely wonderful team here. Thanks again, Larry!
Thank you so much for taking the time to leave such a positive review, Rachel! At Tom's Auto Center, we always strive to provide exceptional service to our customers and we are glad to hear that we were able to make your experience with us a positive one, despite the unfortunate outcome of your car. We are proud of our team, especially Larry, for going above and beyond to ensure your satisfaction and helping you find a buyer for your totaled car. We appreciate your support and hope to have the opportunity to serve you again in the future. Thanks again and take care!
- Tom's Auto Center